The Athlete Collective — Privacy Policy
Effective: July 2026
Coach Cailie (ABN 70 983 994 820) ("we", "us", "Coach Cailie") is committed to protecting the privacy of athletes, parents, and guardians who engage with The Athlete Collective program and website.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and your rights in relation to that information.
By submitting an application, completing any enrolment form, or using the website at coachcailie.com.au, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We collect the following types of personal information:
Contact information:
- Parent/guardian name, email address, phone number
- Athlete name, date of birth, age
Health & medical information:
- Medical conditions, allergies, medications, current or recent injuries
- Emergency contact details
- Consent for emergency medical treatment
Program information:
- Sport/discipline, current skill level
- Session attendance records
- Athlete progress notes (internal coaching use)
Financial information:
- Payment records (processed securely via Stripe — card details are not stored by Coach Cailie directly)
Media:
- Photographs and video recordings taken during program sessions (subject to photography consent)
Website usage:
- Basic analytics data (page visits, referral source) — no personally identifiable information is collected from website visitors without their active submission
2. Why We Collect It
We collect personal information for the following purposes:
- To process and manage program enrolments
- To ensure the safety and appropriate care of athletes during the program
- To communicate program updates, session details, and relevant information to enrolled families
- To administer payments
- To comply with our legal obligations
- To improve the program and coaching experience
- To use in program marketing materials (where photography consent has been provided)
3. How We Store It
- Enrolment information is stored securely using cloud-based tools (Google Workspace, Stripe)
- Medical information is treated with strict confidentiality and accessed only by Coach Cailie
- Physical forms, where used, are stored securely and not accessible to third parties
- We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse
4. Who We Share It With
We do not sell or trade personal information. We will only share information:
- With service providers who assist with program delivery (e.g. payment processing via Stripe) — who are required to handle information securely
- Where required by law (e.g. in response to a legal obligation or emergency)
- With your explicit written consent
5. How Long We Retain It
- Enrolment and medical information is retained for a minimum of 7 years following the end of the program, in accordance with standard business record-keeping requirements
- You may request deletion of your information subject to any legal retention obligations
6. Your Rights
You have the right to:
- Access the personal information we hold about you or your athlete
- Correct any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for photography/media use at any time by contacting us in writing
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
7. Contact Us
For any privacy-related questions, access requests, or concerns:
Coach Cailie
Email: info@coachcailie.com.au
Website: coachcailie.com.au
We will respond to all privacy enquiries within 14 business days.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on the website and communicated to enrolled families where material changes are made.
This Privacy Policy is governed by the laws of New South Wales, Australia and the Australian Privacy Act 1988 (Cth).
Last updated: July 2026